FAQ

How Do I Book My Cleaning?

  1. Chargebacks

    Due to the increase in fraudulent chargebacks we’ve experienced throughout the entire duration of the pandemic we’ve hired a collections agency to put all fraudulent chargebacks into collections. All accounts in collections will also receive a 10% late fee every month. As well as all NEW customers will be charged upon booking no matter how far out you book.

  2. How-To-Book

    When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking.If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.

    How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”

    If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.

    If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”

    If your home has been professionally cleaned within the last 3 months, you should select "Slightly Dirty"

    What is included in a regular cleaning?

    Do’s:

    Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)

    All exterior surfaces in all rooms

    Floors are mopped and vacuumed

    Bathroom (complete toilet clean, shower, handles, tub, drain)

    Bedroom shelving, nightstands, bed frames, tidy up bed)

    All window sills

    Don’ts:

    All Extras are not included (must be selected for an additional cost)

    The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

What is included in a deep cleaning?

Do’s:

Everything included in a regular clean +

Baseboards

Light switches & Door handles

Detailed Dusting

Back Splashes and Faucet Fixtures are polished

Light organization of all rooms (for detailed organization select add on)

Extra hour included for high detail areas

Don’ts:

All Extras are not included (must be selected for an additional cost)

What is included in a Move-Out Move-In cleaning?

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

Get In Touch

Contact us for a free quote and experience the Pristine Difference.

contact@pristinecleanerspro.com
P.O. Box 3780 Salisbury,MD 21802

1 (855) 530-0550